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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
170 ratings and 115 comments received in the last 90 days.
07 August 2025
It was a Complete Pleasure to turn up at Mini Sytner Shrewsbury and have a good look at all the models inside the show room and outside.when i did decide on the car i wanted, to be able to sit in it and have a think about my next purchase.
05 August 2025
Everyone was very helpful and helpful with lots of information given to make a decision.
03 August 2025
Very satisfied, I have no complaints. Kyle looked after us from the ordering to the delivery of the vehicle. First rate service.
29 July 2025
Great service
29 July 2025
Again, George!
27 July 2025
Everything went to plan and George the sales rep was great right from our first visit.
25 July 2025
All staff helpful and freindly
21 July 2025
A seamless experience from start to finish.
18 July 2025
Amy Dowell was excellent- nothing too much trouble and very thorough.
15 July 2025
Full explanation of the various models was given and guidance provided to which model would best suit our requirements.
14 July 2025
All stages of the process worked extremely well. When we had questions or concerns - in particular the part exchange element- we were given explanations that were clear, honest, practical, and welcome.
14 July 2025
Our experience at the Mini centre in Shrewsbury was warm and welcoming. We got treated as individuals and we felt our needs were listened to.
11 July 2025
The process was handled very professionally from start to finish.
08 July 2025
Amy has been my point of contact For a couple of years and she is very helpful. She couldn't do enough to help me to choose my latest model.
08 July 2025
Always a good experience been going there for a few years now
05 July 2025
Kept informed throughout the process
03 July 2025
Ellie was brilliant. She knew all about the different models and confidently talked about all the features that Mini has to offer.
02 July 2025
Car ordered Monday and picked up Friday
22 June 2025
Because everyone was very kind and spent a lot of time ensuring we understood what we were taking on.
19 June 2025
I was given all info I needed and the process was made very easy
17 June 2025
I received my new car just over a week after ordering it. Communication was excellent.
10 June 2025
Ashley was very professional throughout the whole process
30 May 2025
Best experience of trading in and buying a new car
21 August 2025
The best customer service I have ever received. Amy Gittens looked after everything! Discussed costs, time do repairs, nothing was to much trouble. I liked the video from the workshop. Meet all my needs and cleaned my car to!
21 August 2025
Great overall service and friendly, informative staff.
20 August 2025
My MINI had three services, an MOT and two new tyres fitted which were done as planned. When I discovered that one of the new tyres was running flat the following day, Amy arranged for it to be investigated and repaired asap.
19 August 2025
Fix car
18 August 2025
Very happy with the service and support. They worked to make the situation easy and stress free.
18 August 2025
Very friendly and knowledgeable staff
18 August 2025
The wash and valet was very disappointing. No hoovering was done inside the car and still had dirt marks on the outaide
16 August 2025
Excellent service
15 August 2025
As anove
14 August 2025
Good service
14 August 2025
Everything was sorted with no trouble
14 August 2025
Kept updated and very friendly
13 August 2025
Never have had any problems and always go the extra mile
12 August 2025
Brilliant, friendly but professional service
11 August 2025
My experience at Sytner Mini was fantastic. My compliments to Amy for booking my Mini and looking after me while waiting for the MoT to be completed.
09 August 2025
The fault was not found on the first visit, I returned the car and immediately they took the car back in to find the fault.
08 August 2025
Kept informed, and members of the team checking all was ok with me whilst waiting for a lift
05 August 2025
Great service to yr customers
04 August 2025
As above
04 August 2025
I had a Mini Cooper electric car to use while my mini was having the new part . Enjoyed a new experience of driving an electric car.
02 August 2025
Quick
01 August 2025
As above, customer service is brilliant and very informative
01 August 2025
Extra work carried out as requested
01 August 2025
Excellent service.
31 July 2025
Really efficient and easily able to get updates. My car was also ready a lot sooner than expected which was a nice bonus.
29 July 2025
Professional, helpful and personal service always given
28 July 2025
Good service.
26 July 2025
Very nice experience
24 July 2025
The car was booked in for an all day re-boot. In my opinion Everything should have been concluded and up and running on that day
24 July 2025
Comfortable surrounds, pleasant staff and quick.
23 July 2025
Chris the service manager solved all my issues
22 July 2025
Really polite staff, very organised. Everything ran very smoothly to plan.
21 July 2025
When my car was valeted they forgot to hover the boot.
20 July 2025
Car not ready for service yet but had rattle and couldn't fault customer service from technicians.
19 July 2025
Efficient and polite
18 July 2025
Service team were very efficient with great customer communication
18 July 2025
Completed the task in the time and kept in touch.
17 July 2025
When i asked if the service book had been stamped, the reply was yes. It had not been stamped because it was not in the car. Not your fault.
17 July 2025
Can't fault the service
17 July 2025
Easy to arrange and done on time
16 July 2025
It was easy to book and carried out efficiently
15 July 2025
The team sorted out a number of technical issues regarding locking and unlocking, mirrors folding in sometimes but not consistently. And Carried out a software update.
15 July 2025
See all my last comments.
14 July 2025
Staff look after you
12 July 2025
Really dislike the fact that i go through to a call centre rather than syraight to my dealership
08 July 2025
Good service with courtesy car provided and vehicle returned clean.
08 July 2025
Again always helpful service and advice
08 July 2025
As above
07 July 2025
Your online check in had not transferred to the system in the showroom which is the second time this has happened
07 July 2025
The car was booked in for 2pm and I was attended to promptly and made welcome at your showroom 'coffee lounge'. My dog was also made welcome.
05 July 2025
Excellent, it always is, Amy is so professional, always helpful, nothing is to much trouble .
04 July 2025
They need to quote the cost of the part plus Vat as i thought Vat was included in the quote.
03 July 2025
We had an emergency when our car was in for a service my 95 year old mother in law had a fall and ended up in & A & E we were worried about collecting our car & getting the courtesy car back on time but Synter Shrewsbury went above & beyond to help
03 July 2025
As above
02 July 2025
All good
02 July 2025
Chris, Sytner Shrewsbury, so helpful and got on top of the problem of the cracked windscreen very quickly. Was confident that things would be sorted to my satisfaction and that my MIni would be in safe hands.
30 June 2025
Everything was completely satisfactory.
30 June 2025
Great customer service
30 June 2025
Very good customer experience thank you.
27 June 2025
Amy is a credit to the company. Responsive, professional and very effective.
26 June 2025
.
24 June 2025
Work was completed quickly, courtesy car arranged in advance. Good health check video, easy to understand.
22 June 2025
Helpful staff and prompt service
22 June 2025
Friendly service and sorted the issue
21 June 2025
Brilliant from start to finish took the car in looked after us the car the staff are helpful
17 June 2025
Customer service is good. Car was washed but not vaccumed.
17 June 2025
Good service from excellent service desk
16 June 2025
She was very accommodating and helpful
16 June 2025
1st rate.
16 June 2025
Excellent
16 June 2025
I would have liked texts messages for dates of service and warranty .
16 June 2025
Reliable
15 June 2025
All went smoothly - great communication and collected my mini and delivered back when service completed.
14 June 2025
As above
13 June 2025
Lost one star because of booking process - see next question
13 June 2025
Done as requested
13 June 2025
Video was sent to me of the short inspection and then a phone call when my car was ready to pick up
10 June 2025
See answer above
09 June 2025
Kept informed at all stages.
09 June 2025
Car went in for MOT And passed
08 June 2025
What more can I say 10 out of 10.
08 June 2025
Helpful staff and well informed about courtesy car and other models.
08 June 2025
From initially booking my car in for a service and MOT the staff have been outstanding.
07 June 2025
From the outset, Amy was super professional and helpful sorting out loan car at short notice, demo, updates and service.
04 June 2025
Amy who sorted out ate mini service was great. Nothing was too much trouble.
03 June 2025
I was allowed to wait in the waiting room whilst they attended to my car.
03 June 2025
Excellent
03 June 2025
Good efficient service from Amy.
03 June 2025
Phone email and txt contact could be improved
02 June 2025
Very helpful and friendly team, make sure you are looked after and talk through all your options.
01 June 2025
The fitting of the new parts was v efficient. Amy has hopefully sorted out our problems with the keys. She's very patient and helpful.
10 August 2025
The experience was so good. People were lovely and the showroom is immaculate.